Privacy questions we hear often
Your account goes inactive immediately. Data is archived for 90 days, then stored securely for seven years for tax and regulatory purposes. After that, all personal information is permanently deleted. You can request earlier deletion where local law permits by emailing support.
Payment details never touch our servers. When you deposit, your DANA, OVO, GoPay or QRIS information is encrypted and sent directly to the payment processor. We store only a transaction reference and your account balance on our side.
Yes. Email
[email protected] with your account ID and a request for a data access report. We provide a copy of all personal information linked to your account within ten business days.
No. We do not sell, rent or share your personal data with advertisers, data brokers or marketing firms. Data is shared only with payment processors and fraud-prevention services to keep your account secure and compliant.
Financial records are retained for seven years after account closure, as required by Indonesian tax law. You can download transaction summaries from your account anytime while your account is active. After closure, archived records are available by request.
We use session cookies to keep you logged in and functional cookies to save your lobby layout and game preferences. No advertising or tracking cookies follow you to other websites. You can disable cookies in your browser, but some platform features may not work.
Log in, go to Settings, and update your email, phone or communication preferences. To change password or enable two-factor authentication, visit the Security tab. Changes take effect immediately.
